Categories

Our Newsletter


Policies

Our Security Policy:

We promise to keep your personal and credit card information as secure as we possibly can.

Any sensitive information will be transmitted over industry standard SSL (Secure Socket Layer) connections, and any credit card information will be stored in a safe and encrypted manner.

Our Privacy Statement

At Sunrays Creations, we are committed to keeping any information you provide completely confidential. We will not release your email address or other contact information to any other party. We will use your email address to send you notices about changes or new features to this web site.

We may track statistics about your activity on this web site in an attempt to serve you better. For example, we may track words that you search for, and then notify you if a product becomes available which may be of interest to you. We will also track overall statistics about how many times individual products are viewed.

Any personal and/or credit card information will be transmitted over a secure SSL connection, and stored credit card information will be stored in a secure manner on our web site.

If you have any questions or comments about this policy, please
 Contact Us.   

 

 

Our Shipping Policy


All orders are shipped within 48 hours.

Carriers

We use the following carriers to deliver our orders:

USPS

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. (Please note: For the most part we offer free shipping within the 48 contiguous states.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

If you have any questions or comments about this policy, please Contact Us. 

 

Our Return Policy:

We will accept returns for any products based on the following conditions. No returns will be accepted without a Return Authorization number. To obtain an RA number, please contact us at sales@sunrayscreations.com  

Damaged or Defective Products

Damaged or defective products can be returned within 30 days of shipment for exchange or full refund. Replacement for defective product will be shipped at our expense. In the case of refunds, if the entire order is refunded, shipping charges will also be refunded, provided the defective product is returned to us.

Returns for Other Reasons

Unopened products in salable condition can be returned within 30 days of shipment for any reason subject to a 15% restocking fee. Shipping charges for these products will not be refunded.